Refund & Return Policy


  • As products are custom made, we cannot accept accept refunds on personalised gifts.
  • If there is a problem with a product that you ordered, make sure you contact us as soon as possible to rectify the situation.
  • If you change your mind after purchasing we reserve the right to retain a fee, for time spent designing.
  • When you agree to a design with our designer, we regard that as a contract and will not be held responsible if you change your mind after the product is finished.